Hotel Reservations Network launches Hotels.com, a one-stop shopping source for bookings at over 6,000 properties in 218 markets in North America, Europe, the Caribbean and Asia. (03/25/02)
>> Starwood Hotels & Resorts will end their energy surcharge at its U.S. hotels on November 15, 2001. Starwood is last major hotel operator in the U.S. to drop the unpopular fee designed to offset high energy prices. (08/22/01)
>> Marriott will eliminate it's temporary energy surcharge on August 31, 2001. The cut will affects about 350 hotels in 15 to 20 U.S. markets. It had implemented the surcharges of $1.50 to $5.00 per guest room per night earlier this year to offset higher energy costs. (08/20/01)
>> Hilton Hotels to eliminates it's energy charge effective September 1, 2001. The energy charge was introduced in selected markets earlier this year as a temporary measure to respond to high energy costs. (08/03/01)
Hotel Reservations Network launches Allluxuryhotels.com, an all luxury hotel web site offering accommodations at more than 600 four- and five-star properties in over 90 destinations in North America and Western Europe. (07/13/01)
>> Top Hotel Chains in Five Segments Ranked on Customer Satisfaction
Highest Guest Satisfaction Among Economy/Budget Hotel Chains: Fairfield Inn
Highest Guest Satisfaction Among Mid-Price Hotel Chains with Limited Service: Hampton Inn
Highest Guest Satisfaction Among Mid-Price Hotel Chains with Full Service: Courtyard by Marriot
Highest Guest Satisfaction Among All-Suite Hotel Chains: Embassy Suites Hotels
Highest in Guest Satisfaction Among Upscale Hotel Chains: Omni Hotels
(08/28/00) Source: J.D.
Power and Associates